• Report Code : 271933
  • Industry : Telecom and IT
  • Published On : Feb 2019
  • Pages : 101
  • Publisher : Verified Market Intelligence
  • Format: CMI Insight PPT FormatCMI Insight PDF Format

Impact Analysis of Covid-19

The complete version of the REPORT will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

Global CRM Analytics Market Analysis
According to Verified Market Research, The Global CRM Analytics Market was valued at USD 6.56 Billion in 2018 and is projected to reach USD 14.46 Billion by 2026, growing at a CAGR of 10.39% from 2019 to 2026.

What are CRM Analytics?
CRM (customer relationship management) analytics consist of all the programming that analyzes and interprets data about customers which is then used by various organizations to help facilitate and streamline better business decisions. As companies have started adopting newer and faster ways to connect with their customers, the opportunity and the need to used the data collected about customers has become increasingly important. As a result, a number of CRM software have been developed that perform customer data analysis to give valuable inputs to the companies for better decision making. CRM analytical tools help in many areas, like service and satisfaction evaluation, verification of user data, to better development pricing policies and improvement the supply chain management.
Global CRM Analytics Market Outlook
The growing awareness among enterprises to retain their customers by having a comprehensive understanding of consumer behavior and increased competition are few of the major reasons that may accelerate the demand for CRM analytics. Furthermore, increase in big data and the growing need for sales insights are expected to boost the global CRM analytics market growth. CRM analytics offers factual information on overall consumer information, demand for the product, sales process, pricing effectiveness, and customer price sensitivity, which would further fuel the Global CRM Analytics Market growth.
However, lack of awareness on CRM analytics market and concerns over data management & integration might pose major hindrance to the progress of the market to some extent in the forecast period.
Global CRM Analytics Market, Geographic Analysis
The Global CRM Analytics Market is studied on the basis of key geographies Europe, North America, Asia Pacific and Rest of the World. North American region accounts for a major share in CRM Analytics Market, owing to the large volume of data generated due to sophisticated infrastructure and the growing awareness among enterprises to retain their customers.
APAC is anticipated to be the fastest growing region for this market, owing to the emergence of SMEs and rising competition among enterprises to retain their customer base. Furthermore, increasing industries of BFSI, transportation and logistics, telecom and IT, healthcare and life science, and others are driving the growth of the Global CRM Analytics Market.
Global CRM Analytics Market, Segment Analysis
The Global CRM Analytics Market is segmented on the basis of Type, Deployment Mode, End-Use Industry and Geography. On the basis of Type, the Global CRM Analytics Market is classified into Customer Analytics, Sales and Marketing Analytics, Social Media Analytics, Contact Center Analytics and Others. Based on Deployment Mode, the market is divided into On-Premise and Cloud-Based. Lastly on the basis of End-Use Industry, the Global CRM Analytics Market is classified into BFSI, Retail, Telecommunication and IT, Health Care, Energy and Utilities, Transportation and Logistics, Media and Entertainment and Others. Geographically, the market is analyzed across North America, Europe, Asia Pacific and Rest of the World.
The Global CRM Analytics Market for Marketing Analytics is anticipated to have the largest market share owing to the growing need for the marketing team of any enterprise to evaluate various campaigns across different platforms. In such cases, without the aid of a sophisticated tool in hand, tasks become more complex and tedious. CRM analytics helps various companies to understand the impact of each campaign (on the customers) on the real-time basis and build the sales pipeline accordingly. On the basis of End-Use Industry, Banking, Financial Services and Insurance (BFSI) is expected to be the fastest growing segment, owing to the growing importance of banks to analyze and understand the untapped revenue that can be generated and potential cost saving that can be achieved by using the ‘intelligent analytics' provided by various CRM software.
Global CRM Analytics Market, Competitive Landscape
The Global CRM Analytics Market is highly fragmented with the presence of a large number of manufacturers globally. Some of the major players include Accenture PLC, Angoss Software Corporation, Infor, International Business Machines Corporation, Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, SAS Institute, Inc., Teradata.

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• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking and SWOT analysis for the major market players
• The current as well as future market outlook of the industry with respect to recent developments (which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes an in-depth analysis of the market of various perspectives through Porter's five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
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1.1 Overview of the Market
1.2 Scope of Report
1.3 Assumptions


3.1 Data Mining
3.2 Validation
3.3 Primary Interviews
3.4 List of Data Sources

4.1 Overview
4.2 Market Dynamics
4.2.1 Drivers
4.2.2 Restraints
4.2.3 Opportunities
4.3 Porters Five Force Model
4.4 Value Chain Analysis
4.5 Regulatory Framework
5.1 Overview
5.2 Customer Analytics
5.3 Sales and Marketing Analytics
5.4 Social Media Analytics
5.5 Contact Center Analytics
5.6 Others
6.1 Overview
6.2 On-Premise
6.3 Cloud
7.1 Overview
7.2 BFSI
7.3 Retail
7.4 Telecommunication and IT
7.5 Health Care
7.6 Energy and Utilities
7.7 Transportation and Logistics
7.8 Media and Entertainment
7.9 Others
8.1 Overview
8.2 North America
8.2.1 U.S.
8.2.2 Canada
8.2.3 Mexico
8.3 Europe
8.3.1 Germany
8.3.2 U.K.
8.3.3 France
8.3.4 Rest of Europe
8.4 Asia Pacific
8.4.1 China
8.4.2 Japan
8.4.3 India
8.4.4 Rest of Asia Pacific
8.5 Rest of the World
8.5.1 Latin America
8.5.2 Middle East and Africa
9.1 Overview
9.2 Company Market Share
9.3 Vendor Landscape
9.4 Key Development Strategies
10.1 Accenture PLC
10.1.1 Overview
10.1.2 Financial Performance
10.1.3 Product Outlook
10.1.4 Key Developments
10.2 Angoss Software Corporation
10.2.1 Overview
10.2.2 Financial Performance
10.2.3 Product Outlook
10.2.4 Key Developments
10.3 Infor
10.3.1 Overview
10.3.2 Financial Performance
10.3.3 Product Outlook
10.3.4 Key Developments
10.4 International Business Machines Corporation
10.4.1 Overview
10.4.2 Financial Performance
10.4.3 Product Outlook
10.4.4 Key Developments
10.5 Microsoft Corporation
10.5.1 Overview
10.5.2 Financial Performance
10.5.3 Product Outlook
10.5.4 Key Developments
10.6 Oracle Corporation
10.6.1 Overview
10.6.2 Financial Performance
10.6.3 Product Outlook
10.6.4 Key Developments
10.7 Salesforce
10.7.1 Overview
10.7.2 Financial Performance
10.7.3 Product Outlook
10.7.4 Key Developments
10.8 SAP SE
10.8.1 Overview
10.8.2 Financial Performance
10.8.3 Product Outlook
10.8.4 Key Developments
10.9 SAS Institute, Inc.
10.9.1 Overview
10.9.2 Financial Performance
10.9.3 Product Outlook
10.9.4 Key Developments
10.10 Teradata
10.10.1 Overview
10.10.2 Financial Performance
10.10.3 Product Outlook
10.10.4 Key Developments
11 Appendix
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