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Global Contact Center Outsourcing Market Analysis 2015-2019 and Forecast 2020-2025

  • Report Code : 309505
  • Industry : Electronics
  • Published On : Jan 2020
  • Pages : 116
  • Publisher : 99strategy
  • Format: WMR PPT FormatWMR PDF Format

Snapshot
The global Contact Center Outsourcing market size is estimated at xxx million USD with a CAGR xx% from 2015-2019 and is expected to reach xxx Million USD in 2020 with a CAGR xx% from 2020 to 2025. The report begins from overview of Industry Chain structure, and describes industry environment, then analyses market size and forecast of Contact Center Outsourcing by product, region and application, in addition, this report introduces market competition situation among the vendors and company profile, besides, market price analysis and value chain features are covered in this report.
Product Type Coverage (Market Size & Forecast, Major Company of Product Type etc.):
Email Support
Chat Support
Voice Over IP (VoIP)
Website Support
Others
Company Coverage (Company Profile, Sales Revenue, Price, Gross Margin, Main Products etc.):
IBM
HP
Sitel
Teleperformance
Xerox Corporation
CGS Inc
HGS
Datamark, Inc
Infinit Contact
Five9
VADS
Alorica
Invensis
Transcosmos
Application Coverage (Market Size & Forecast, Different Demand Market by Region, Main Consumer Profile etc.):
BFSI
Retail
Government
IT & Telecommunication
Defense Aerospace & Intelligence
Manufacturing
Others
Region Coverage (Regional Production, Demand & Forecast by Countries etc.):
North America (U.S., Canada, Mexico)
Europe (Germany, U.K., France, Italy, Russia, Spain etc.)
Asia-Pacific (China, India, Japan, Southeast Asia etc.)
South America (Brazil, Argentina etc.)
Middle East & Africa (Saudi Arabia, South Africa etc.) 

Table of Content


1 Industry Overview

    1.1 Contact Center Outsourcing Industry

                Figure Contact Center Outsourcing Industry Chain Structure

        1.1.1 Overview

        1.1.2 Development of Contact Center Outsourcing

    1.2 Market Segment

        1.2.1 Upstream

                Table Upstream Segment of Contact Center Outsourcing

        1.2.2 Downstream

                Table Application Segment of Contact Center Outsourcing

                Table Global Contact Center Outsourcing Market 2015-2025, by Application, in USD Million

    1.3 Cost Analysis

2 Industry Environment (PEST Analysis)

    2.1 Policy

    2.2 Economics

    2.3 Sociology

    2.4 Technology

3 Contact Center Outsourcing Market by Type

    3.1 By Type

        3.1.1 Email Support

                Table Major Company List of Email Support

        3.1.2 Chat Support

                Table Major Company List of Chat Support

        3.1.3 Voice Over IP (VoIP)

                Table Major Company List of Voice Over IP (VoIP)

        3.1.4 Website Support

                Table Major Company List of Website Support

        3.1.5 Others

                Table Major Company List of Others

    3.2 Market Size

                Table Global Contact Center Outsourcing Market 2015-2019, by Type, in USD Million

                Figure Global Contact Center Outsourcing Market Growth 2015-2019, by Type, in USD Million

    3.3 Market Forecast

                Table Global Contact Center Outsourcing Market Forecast 2020-2025, by Type, in USD Million

4 Major Companies List

    4.1 IBM (Company Profile, Sales Data etc.)

        4.1.1 IBM Profile

                Table IBM Overview List

        4.1.2 IBM Products & Services

        4.1.3 IBM Business Operation Conditions

                Table Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.2 HP (Company Profile, Sales Data etc.)

        4.2.1 HP Profile

                Table HP Overview List

        4.2.2 HP Products & Services

        4.2.3 HP Business Operation Conditions

                Table Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.3 Sitel (Company Profile, Sales Data etc.)

        4.3.1 Sitel Profile

                Table Sitel Overview List

        4.3.2 Sitel Products & Services

        4.3.3 Sitel Business Operation Conditions

                Table Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.4 Teleperformance (Company Profile, Sales Data etc.)

        4.4.1 Teleperformance Profile

                Table Teleperformance Overview List

        4.4.2 Teleperformance Products & Services

        4.4.3 Teleperformance Business Operation Conditions

                Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.5 Xerox Corporation (Company Profile, Sales Data etc.)

        4.5.1 Xerox Corporation Profile

                Table Xerox Corporation Overview List

        4.5.2 Xerox Corporation Products & Services

        4.5.3 Xerox Corporation Business Operation Conditions

                Table Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.6 CGS Inc (Company Profile, Sales Data etc.)

        4.6.1 CGS Inc Profile

                Table CGS Inc Overview List

        4.6.2 CGS Inc Products & Services

        4.6.3 CGS Inc Business Operation Conditions

                Table Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.7 HGS (Company Profile, Sales Data etc.)

        4.7.1 HGS Profile

                Table HGS Overview List

        4.7.2 HGS Products & Services

        4.7.3 HGS Business Operation Conditions

                Table Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.8 Datamark, Inc (Company Profile, Sales Data etc.)

        4.8.1 Datamark, Inc Profile

                Table Datamark, Inc Overview List

        4.8.2 Datamark, Inc Products & Services

        4.8.3 Datamark, Inc Business Operation Conditions

                Table Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.9 Infinit Contact (Company Profile, Sales Data etc.)

        4.9.1 Infinit Contact Profile

                Table Infinit Contact Overview List

        4.9.2 Infinit Contact Products & Services

        4.9.3 Infinit Contact Business Operation Conditions

                Table Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.10 Five9 (Company Profile, Sales Data etc.)

        4.10.1 Five9 Profile

                Table Five9 Overview List

        4.10.2 Five9 Products & Services

        4.10.3 Five9 Business Operation Conditions

                Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.11 VADS (Company Profile, Sales Data etc.)

        4.11.1 VADS Profile

                Table VADS Overview List

        4.11.2 VADS Products & Services

        4.11.3 VADS Business Operation Conditions

                Table Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.12 Alorica (Company Profile, Sales Data etc.)

        4.12.1 Alorica Profile

                Table Alorica Overview List

        4.12.2 Alorica Products & Services

        4.12.3 Alorica Business Operation Conditions

                Table Business Operation of Alorica (Sales Revenue, Cost, Gross Margin)

    4.13 Invensis (Company Profile, Sales Data etc.)

        4.13.1 Invensis Profile

                Table Invensis Overview List

        4.13.2 Invensis Products & Services

        4.13.3 Invensis Business Operation Conditions

                Table Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

    4.14 Transcosmos (Company Profile, Sales Data etc.)

        4.14.1 Transcosmos Profile

                Table Transcosmos Overview List

        4.14.2 Transcosmos Products & Services

        4.14.3 Transcosmos Business Operation Conditions

                Table Business Operation of Transcosmos (Sales Revenue, Cost, Gross Margin)

5 Market Competition

    5.1 Company Competition

                Table Global Contact Center Outsourcing Sales Revenue 2015-2019, by Company, in USD Million

                Table Global Contact Center Outsourcing Sales Revenue Share 2015-2019, by Company, in USD Million

                Figure Global Contact Center Outsourcing Sales Revenue Share in 2019, by Company, in USD Million

    5.2 Regional Market by Company

                Figure North America Contact Center Outsourcing Market Concentration, in 2019

                Figure Europe Contact Center Outsourcing Market Market Concentration, in 2019

                Figure Asia-Pacific Contact Center Outsourcing MMarket Concentration, in 2019

                Figure South America Contact Center Outsourcing Market Concentration, in 2019

                Figure Middle East & Africa Contact Center Outsourcing Market Concentration, in 2019

6 Demand by End Market

    6.1 Demand Situation

        6.1.1 Demand in BFSI

                Figure Contact Center Outsourcing Demand in BFSI, 2015-2019, in USD Million

        6.1.2 Demand in Retail

                Figure Contact Center Outsourcing Demand in Retail, 2015-2019, in USD Million

        6.1.3 Demand in Government

                Figure Contact Center Outsourcing Demand in Government, 2015-2019, in USD Million

        6.1.4 Demand in IT & Telecommunication

                Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2015-2019, in USD Million

        6.1.5 Demand in Defense Aerospace & Intelligence

                Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2015-2019, in USD Million

        6.1.6 Demand in Manufacturing

                Figure Contact Center Outsourcing Demand in Manufacturing, 2015-2019, in USD Million

        6.1.7 Demand in Others

                Figure Contact Center Outsourcing Demand in Others, 2015-2019, in USD Million

    6.2 Regional Demand Comparison

                Table Regional Demand Comparison List

                Table Major Application in Different Regions

    6.3 Demand Forecast

                Table Contact Center Outsourcing Demand Forecast 2020-2025, by Application, in USD Million

                Figure Contact Center Outsourcing Market Growth 2020-2025, by Application, in USD Million

                Figure Contact Center Outsourcing Market Share in 2025, by Application, in USD Million

7 Region Operation

    7.1 Regional Production

                Table Contact Center Outsourcing Production 2015-2019, by Region, in USD Million

    7.2 Regional Market

                Table Global Contact Center Outsourcing Market 2015-2019, by Region, in USD Million

                Table Global Contact Center Outsourcing Market Share 2015-2019, by Region, in USD Million

    7.3 by Region

        7.3.1 North America

            7.3.1.1 Overview

                Figure North America Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

            7.3.1.2 by Country (U.S., Canada, Mexico)

                Table North America Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

        7.3.2 Europe

            7.3.2.1 Overview

                Figure Europe Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

            7.3.2.2 by Country (Germany, U.K., France, Italy, Russia, Spain etc.)

                Table Europe Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

        7.3.3 Asia-Pacific

            7.3.3.1 Overview

                Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

            7.3.3.2 by Country (China, India, Japan, Southeast Asia etc.)

                Table Asia-Pacific Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

        7.3.4 South America

            7.3.4.1 Overview

                Figure South America Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

            7.3.4.2 by Country (Brazil, Argentina etc.)

                Table South America Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

        7.3.5 Middle East & Africa

            7.3.5.1 Overview

                Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

            7.3.5.2 by Country (Saudi Arabia, South Africa etc.)

                Table Middle East & Africa Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

    7.4 Regional Import & Export

    7.5 Regional Forecast

                Table Contact Center Outsourcing Market Forecast 2020-2025, by Region, in USD Million

8 Marketing & Price

    8.1 Price and Margin

        8.1.1 Price Trends

        8.1.2 Factors of Price Change

                Table Price Factors List

        8.1.3 Manufacturers Gross Margin Analysis

    8.2 Marketing Channel

                Figure Marketing Channels Overview

9 Research Conclusion


List of Tables


List of Table


List of Table


                Table Upstream Segment of Contact Center Outsourcing

                Table Application Segment of Contact Center Outsourcing

                Table Global Contact Center Outsourcing Market 2015-2025, by Application, in USD Million

                Table Major Company List of Chat Support

                Table Major Company List of Voice Over IP (VoIP)

                Table Major Company List of Website Support

                Table Major Company List of Others

                Table Global Contact Center Outsourcing Market 2015-2019, by Type, in USD Million

                Table Global Contact Center Outsourcing Market Forecast 2020-2025, by Type, in USD Million

                Table IBM Overview List

                Table Business Operation of IBM (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table HP Overview List

                Table Business Operation of HP (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Sitel Overview List

                Table Business Operation of Sitel (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Teleperformance Overview List

                Table Business Operation of Teleperformance (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Xerox Corporation Overview List

                Table Business Operation of Xerox Corporation (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table CGS Inc Overview List

                Table Business Operation of CGS Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table HGS Overview List

                Table Business Operation of HGS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Datamark, Inc Overview List

                Table Business Operation of Datamark, Inc (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Infinit Contact Overview List

                Table Business Operation of Infinit Contact (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Five9 Overview List

                Table Business Operation of Five9 (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table VADS Overview List

                Table Business Operation of VADS (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Alorica Overview List

                Table Business Operation of Alorica (Sales Revenue, Cost, Gross Margin)

                Table Invensis Overview List

                Table Business Operation of Invensis (Sales Revenue, Sales Volume, Price, Cost, Gross Margin)

                Table Transcosmos Overview List

                Table Business Operation of Transcosmos (Sales Revenue, Cost, Gross Margin)

                Table Global Contact Center Outsourcing Sales Revenue 2015-2019, by Company, in USD Million

                Table Global Contact Center Outsourcing Sales Revenue Share 2015-2019, by Company, in USD Million

                Table Regional Demand Comparison List

                Table Major Application in Different Regions

                Table Contact Center Outsourcing Demand Forecast 2020-2025, by Application, in USD Million

                Table Contact Center Outsourcing Production 2015-2019, by Region, in USD Million

                Table Global Contact Center Outsourcing Market 2015-2019, by Region, in USD Million

                Table Global Contact Center Outsourcing Market Share 2015-2019, by Region, in USD Million

                Table North America Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

                Table Europe Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

                Table Asia-Pacific Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

                Table South America Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

                Table Middle East & Africa Contact Center Outsourcing Market Size 2015-2019, by Country, in USD Million

                Table Contact Center Outsourcing Market Forecast 2020-2025, by Region, in USD Million

                Table Price Factors List


List of Figures


List of Figure


                Figure Contact Center Outsourcing Industry Chain Structure

                Figure Global Contact Center Outsourcing Market Growth 2015-2019, by Type, in USD Million

                Figure Global Contact Center Outsourcing Sales Revenue Share in 2019, by Company, in USD Million

                Figure North America Contact Center Outsourcing Market Concentration, in 2019

                Figure Europe Contact Center Outsourcing Market Market Concentration, in 2019

                Figure Asia-Pacific Contact Center Outsourcing MMarket Concentration, in 2019

                Figure South America Contact Center Outsourcing Market Concentration, in 2019

                Figure Middle East & Africa Contact Center Outsourcing Market Concentration, in 2019

                Figure Contact Center Outsourcing Demand in BFSI, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Demand in Retail, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Demand in Government, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Demand in IT & Telecommunication, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Demand in Defense Aerospace & Intelligence, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Demand in Manufacturing, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Demand in Others, 2015-2019, in USD Million

                Figure Contact Center Outsourcing Market Growth 2020-2025, by Application, in USD Million

                Figure Contact Center Outsourcing Market Share in 2025, by Application, in USD Million

                Figure North America Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

                Figure Europe Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

                Figure Asia-Pacific Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

                Figure South America Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

                Figure Middle East & Africa Contact Center Outsourcing Market Size and Growth 2015-2019, in USD Million

                Figure Marketing Channels Overview

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This report incorporates the analysis of factors that augments the market growth. Report presents competitive landscape of the global market. This also provides the scope of different segments and applications that can potentially influence the market in the future. The analysis is based on current market trends and historic growth data. It includes detailed market segmentation, regional analysis, and competitive landscape of the industry.
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