Europe Contact Center Software Market Report 2019

Table of Contents


1 Report Overview

    1.1 Definition and Specification

    1.2 Report Overview

        1.2.1 Manufacturers Overview

        1.2.2 Regions Overview

        1.2.3 Type Overview

        1.2.4 Application Overview

    1.3 Industrial Chain

        1.3.1 Contact Center Software Overall Industrial Chain

        1.3.2 Upstream

        1.3.3 Downstream

    1.4 Industry Situation

        1.4.1 Industrial Policy

        1.4.2 Product Preference

        1.4.3 Economic/Political Environment

    1.5 SWOT Analysis

2 Market Analysis by Types

    2.1 Overall Market Performance(Volume)

             2.1.1 Hosted Market Performance (Volume)

             2.1.2 On-Premise Market Performance (Volume)

    2.2 Overall Market Performance(Value)

             2.2.1 Hosted Market Performance (Value)

             2.2.2 On-Premise Market Performance (Value)

3 Product Application Market

    3.1 Overall Market Performance (Volume)

             3.1.1 Banking, Financial Services and Insurance (BFSI) Market Performance (Volume)

             3.1.2 Consumer Goods & Retail Market Performance (Volume)

             3.1.3 Government Market Performance (Volume)

             3.1.4 Healthcare Market Performance (Volume)

             3.1.5 IT & Telecom Market Performance (Volume)

             3.1.6 Travel & Hospitality Market Performance (Volume)

             3.1.7 Others Market Performance (Volume)

4 Manufacturers Profiles/Analysis

    4.1 Alcatel-Lucent Enterprise

        4.1.1 Alcatel-Lucent Enterprise Profiles

        4.1.2 Alcatel-Lucent Enterprise Product Information

        4.1.3 Alcatel-Lucent Enterprise Contact Center Software Business Performance

        4.1.4 Alcatel-Lucent Enterprise Contact Center Software Business Development and Market Status

    4.2 Avaya

        4.2.1 Avaya Profiles

        4.2.2 Avaya Product Information

        4.2.3 Avaya Contact Center Software Business Performance

        4.2.4 Avaya Contact Center Software Business Development and Market Status

    4.3 Cisco Systems

        4.3.1 Cisco Systems Profiles

        4.3.2 Cisco Systems Product Information

        4.3.3 Cisco Systems Contact Center Software Business Performance

        4.3.4 Cisco Systems Contact Center Software Business Development and Market Status

    4.4 Enghouse Interactive

        4.4.1 Enghouse Interactive Profiles

        4.4.2 Enghouse Interactive Product Information

        4.4.3 Enghouse Interactive Contact Center Software Business Performance

        4.4.4 Enghouse Interactive Contact Center Software Business Development and Market Status

    4.5 Five9

        4.5.1 Five9 Profiles

        4.5.2 Five9 Product Information

        4.5.3 Five9 Contact Center Software Business Performance

        4.5.4 Five9 Contact Center Software Business Development and Market Status

    4.6 Genesys

        4.6.1 Genesys Profiles

        4.6.2 Genesys Product Information

        4.6.3 Genesys Contact Center Software Business Performance

        4.6.4 Genesys Contact Center Software Business Development and Market Status

    4.7 Microsoft Corporation

        4.7.1 Microsoft Corporation Profiles

        4.7.2 Microsoft Corporation Product Information

        4.7.3 Microsoft Corporation Contact Center Software Business Performance

        4.7.4 Microsoft Corporation Contact Center Software Business Development and Market Status

    4.8 NEC Corporation

        4.8.1 NEC Corporation Profiles

        4.8.2 NEC Corporation Product Information

        4.8.3 NEC Corporation Contact Center Software Business Performance

        4.8.4 NEC Corporation Contact Center Software Business Development and Market Status

    4.9 Mitel Corporation

        4.9.1 Mitel Corporation Profiles

        4.9.2 Mitel Corporation Product Information

        4.9.3 Mitel Corporation Contact Center Software Business Performance

        4.9.4 Mitel Corporation Contact Center Software Business Development and Market Status

    4.10 SAP SE

        4.10.1 SAP SE Profiles

        4.10.2 SAP SE Product Information

        4.10.3 SAP SE Contact Center Software Business Performance

        4.10.4 SAP SE Contact Center Software Business Development and Market Status

    4.11 Nice Systems

    4.12 Unify

    4.13 West Corporation

    4.14 Zendesk

    4.15 ZTE

    4.16 Aspect Software

    4.17 Huawei Technologies

    4.18 Others

5 Market Performance for Manufacturers

    5.1 Europe Contact Center Software Sales (K Units) and Market Share by Manufacturers 2014-2020

    5.2 Europe Contact Center Software Revenue (M USD) and Market Share by Manufacturers 2014-2020

    5.3 Europe Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

    5.4 Europe Contact Center Software Gross Margin of Manufacturers 2014-2020

    5.5 Market Concentration

6 Regions Market Performance for Manufacturers

    6.1 Germany Market Performance for Manufacturers

        6.1.1 Germany Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.1.2 Germany Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.1.3 Germany Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.1.4 Germany Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.1.5 Market Concentration

    6.2 UK Market Performance for Manufacturers

        6.2.1 UK Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.2.2 UK Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.2.3 UK Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.2.4 UK Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.2.5 Market Concentration

    6.3 France Market Performance for Manufacturers

        6.3.1 France Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.3.2 France Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.3.3 France Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.3.4 France Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.3.5 Market Concentration

    6.4 Russia Market Performance for Manufacturers

        6.4.1 Russia Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.4.2 Russia Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.4.3 Russia Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.4.4 Russia Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.4.5 Market Concentration

    6.5 Benelux Market Performance for Manufacturers

        6.5.1 Benelux Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.5.2 Benelux Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.5.3 Benelux Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.5.4 Benelux Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.5.5 Market Concentration

    6.6 Italy Market Performance for Manufacturers

        6.6.1 Italy Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.6.2 Italy Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.6.3 Italy Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.6.4 Italy Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.6.5 Market Concentration

    6.7 Spain Market Performance for Manufacturers

        6.7.1 Spain Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.7.2 Spain Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.7.3 Spain Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.7.4 Spain Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.7.5 Market Concentration

    6.8  Market Performance for Manufacturers

        6.8.1  Contact Center Software Sales (K Units) and Share of Manufacturers 2014-2020

        6.8.2  Contact Center Software Revenue (M USD) and Share of Manufacturers 2014-2020

        6.8.3  Contact Center Software Price (USD/Unit) of Manufacturers 2014-2020

        6.8.4  Contact Center Software Gross Margin of Manufacturers 2014-2020

        6.8.5 Market Concentration

7 Europe  Contact Center Software Market Performance (Sales Point)

    7.1 Europe Contact Center Software Sales (K Units) and Market Share by Regions 2014-2020

    7.2 Europe Contact Center Software Revenue (M USD) and Market Share by Regions 2014-2020

    7.3 Europe Contact Center Software Price (USD/Unit) by Regions 2014-2020

    7.4 Europe Contact Center Software Gross Margin by Regions 2014-2020

8 Development Trend for Regions (Sales Point)

    8.1 Europe Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.2 Germany Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.3 UK Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.4 France Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.5 Russia Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.6 Benelux Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.7 Italy Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

    8.8 Spain Contact Center Software Sales and Growth, Sales Value and Growth Rate2014-2020

9 Upstream Source, Technology and Cost

    9.1 Upstream Source

    9.2 Technology

    9.3 Cost

10 Channel Analysis

    10.1 Market Channel

    10.2 Distributors

11 Consumer Analysis

    11.1 Banking, Financial Services and Insurance (BFSI) Industry

    11.2 Consumer Goods & Retail Industry

    11.3 Government Industry

    11.4 Healthcare Industry

    11.5 IT & Telecom Industry

    11.6 Travel & Hospitality Industry

    11.7 Others Industry

12 Market Forecast 2021-2026

    12.1 Sales (K Units), Revenue (M USD), Market Share and Growth Rate 2021-2026

        12.1.1 Europe Contact Center Software Sales (K Units), Revenue (M USD) and Market Share by Regions 2021-2026

        12.1.2 Europe Contact Center Software Sales (K Units) and Growth Rate 2021-2026

        12.1.3 Germany Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.1.4 UK Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.1.5 France Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.1.6 Russia Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.1.7 Benelux Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.1.8 Italy Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.1.9 Spain Contact Center Software Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

    12.2 Sales (K Units) and Revenue (M USD) Forecast by Types 2021-2026

        12.2.1 Overall Market Performance

        12.2.2 Hosted Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

        12.2.3 On-Premise Sales (K Units), Revenue (M USD) and Growth Rate 2021-2026

    12.3 Sales Forecast by Application 2021-2026

        12.3.1 Overall Market Performance

        12.3.2 Banking, Financial Services and Insurance (BFSI) Sales and and Growth Rate 2021-2026

        12.3.3 Consumer Goods & Retail Sales and and Growth Rate 2021-2026

        12.3.4 Government Sales and and Growth Rate 2021-2026

        12.3.5 Healthcare Sales and and Growth Rate 2021-2026

        12.3.6 IT & Telecom Sales and and Growth Rate 2021-2026

        12.3.7 Travel & Hospitality Sales and and Growth Rate 2021-2026

        12.3.8 Others Sales and and Growth Rate 2021-2026

    12.4 Price (USD/Unit) and Gross Profit Forecast

        12.4.1 Europe Contact Center Software Price (USD/Unit) Trend 2021-2026

        12.4.2 Europe Contact Center Software Gross Profit Trend 2021-2026

13 Conclusion