Airport Passenger with Reduced Mobility (PRM) Services Market Size and Share Analysis - Growth Trends and Forecasts (2025-2032)

Market Size and Trends

The Airport Passenger with Reduced Mobility (PRM) Services Market is estimated to be valued at USD 3.2 billion in 2025 and is expected to reach USD 5.1 billion by 2032, growing at a compound annual growth rate (CAGR) of 7.1% from 2025 to 2032. This steady growth reflects increasing awareness and regulatory emphasis on accessibility for passengers with reduced mobility, alongside rising air travel demand worldwide, which collectively drive the expansion of dedicated PRM services at airports.

A prominent trend in the Airport PRM Services Market is the adoption of advanced technologies such as AI-powered assistance, autonomous vehicles, and mobile-based real-time support to enhance service efficiency and passenger experience. Additionally, airports are increasingly collaborating with specialized service providers to comply with stricter global accessibility standards, fostering a more inclusive environment. The integration of smart infrastructure and personalized assistance solutions is expected to shape the market's evolution in the coming years.

Segmental Analysis:

By Service Type: Dominance of Wheelchair Assistance Driven by Accessibility Needs and Regulatory Compliance

In terms of By Service Type, Wheelchair Assistance contributes the highest share of the Airport Passenger with Reduced Mobility (PRM) Services Market owing to the critical role it plays in ensuring physical mobility for passengers who face significant challenges navigating airport environments. Wheelchair assistance services accommodate a broad spectrum of passengers, including the elderly, individuals recovering from surgeries or injuries, and those with permanent mobility impairments. The essential nature of wheelchair assistance in bridging the gap between different points within large airport terminals, such as check-in counters, security checkpoints, boarding gates, and baggage claim areas, makes it an indispensable component of PRM services. Furthermore, stringent international and national aviation regulations mandating comprehensive support for passengers with disabilities compel airport authorities and service providers to prioritize wheelchair assistance as a fundamental offering.

The increasing emphasis on passenger experience across airports worldwide is also a major driver of this segment. Airlines and airport operators recognize that efficient wheelchair services significantly enhance passenger satisfaction, foster loyalty, and improve the overall perception of accessibility within the aviation ecosystem. Advances in wheelchair technology, including lightweight and electronically enhanced models, facilitate smoother and faster handling, further boosting demand. Investments in training personnel for more responsive and respectful wheelchair assistance underscore this segment's growing importance. Additionally, the rising awareness among passengers about their rights and the availability of specialized support options contributes to an increased uptake of wheelchair assistance services, solidifying its leadership position within the service category.

By End User: Airlines Leading Demand Through Enhanced Commitment to Inclusive Passenger Services

In terms of By End User, Airlines significantly dominate the Airport Passenger with Reduced Mobility (PRM) Services Market by shouldering the primary responsibility of accommodating passengers with reduced mobility throughout the travel journey. Airlines strive to create inclusive service environments to meet both regulatory requirements and evolving customer expectations. This commitment translates into substantial investments in specialized training for ground and cabin staff, as well as collaboration with third-party service providers to ensure seamless assistance from ticketing and check-in to boarding and inflight needs.

Airlines benefit from controlling the passenger experience directly, which motivates them to expand and refine PRM services extensively. Besides compliance with legal frameworks governing non-discriminatory access to air travel, airlines recognize the potential of nurturing a loyal customer base by providing empathetic and efficient services to passengers with disabilities. This translates into a competitive advantage in a market where customer experience is paramount. Moreover, airlines increasingly utilize data and customer feedback to tailor services in real time, ensuring personalized and timely assistance, which enhances trust and reduces travel-related anxieties for passengers with reduced mobility.

Furthermore, economic incentives related to corporate social responsibility and brand reputation push airlines to take leadership in PRM services. Their close interaction with airports and ground handling operators enables them to coordinate better, raising the overall quality and reliability of assistance offered—making them the predominant end user and key driver in this segment.

By Application: Domestic Airports Lead as Key Facilitators of Accessibility for Regional Travelers

In terms of By Application, Domestic Airports command the highest share of the Airport Passenger with Reduced Mobility (PRM) Services Market due to their extensive network providing vital connectivity within countries and catering to a large volume of regional travelers with accessibility needs. Domestic airports often handle significant traffic of passengers who rely on specialized assistance for short-to-mid haul flights, where quick turnaround times and efficient mobility solutions greatly enhance travel convenience.

One prominent factor fueling growth in the domestic airport segment is the surge in regional air travel driven by economic development and expanding middle-class populations in many countries. This broadens the customer base requiring PRM services and prompts domestic airports to invest in infrastructure enhancements such as dedicated accessibility lanes, assistive technology, and staff equipped to manage diverse passenger needs. In addition, domestic airports typically serve as primary entry and exit points for elderly and disabled travelers visiting family, accessing medical care, or engaging in routine travel, making accessibility a critical operational priority.

Operational flexibility and localized regulations at the domestic airport level also allow for more targeted and adaptive PRM service implementations. Airports can tailor assistance programs aligned with community demographics and specific passenger expectations, thus improving service effectiveness. The proactive approach by domestic airports to enhance services through technology integration, including mobile apps and real-time assistance notifications, further reinforces their leading role. This continual focus on optimizing accessibility within domestic routes underscores the significance of this segment in the Airport PRM Services Market landscape.

Regional Insights:

Dominating Region: Europe

In Europe, the Airport Passenger with Reduced Mobility (PRM) Services Market holds a dominating position due to the region's well-established aviation infrastructure and strong regulatory framework emphasizing accessibility and inclusivity. The European Union's stringent policies, such as the EU Regulation 1107/2006 on the rights of disabled persons and persons with reduced mobility when traveling by air, compel airports and airlines to maintain high standards of PRM services. Europe's mature market ecosystem includes major international airports equipped with dedicated PRM facilities, supported by experienced service providers. Leading companies such as Swissport, Servisair, and Swiss Travel International have invested in advanced mobility assistance technologies and staff training, enhancing service quality and operational efficiency. Additionally, the presence of numerous large-scale events promoting inclusivity and equal access increases focus on PRM services, reinforcing Europe's dominance.

Fastest-Growing Region: Asia Pacific

Meanwhile, the Asia Pacific region exhibits the fastest growth within the Airport PRM Services Market, driven largely by rapid expansion of air traffic and infrastructural development in airports across countries like China, India, Japan, and Southeast Asia. Governments in the region are progressively adopting and implementing accessibility norms aligned with international standards, fostering a more inclusive environment for passengers with reduced mobility. Increasing awareness and rising disposable income are also fueling demand for enhanced PRM services. Major players like Chowgules Aviation Services, Nippon Express, and Menzies Aviation are expanding their footprint, supported by partnerships with both government bodies and private aviation sectors. Trade dynamics including growing tourism and international business travel further accelerate the market growth, while emerging airports are actively incorporating dedicated PRM facilities into their designs, contributing to the rapid market evolution.

Airport Passenger with Reduced Mobility (PRM) Services Market Outlook for Key Countries

United Kingdom

The United Kingdom's market for PRM services is characterized by sophisticated infrastructure and rigorous regulatory oversight. With a focus on compliance with the Equality Act 2010 and other aviation-specific mandates, the UK prioritizes high standards in PRM assistance, ensuring seamless airport navigation and support. Notable players such as dnata and Swissport UK bring technological innovations and comprehensive staff training programs to improve passenger experiences. The country's large volume of international travelers and emphasis on accessibility at major hubs like Heathrow and Gatwick airports make it a focal point for global PRM service development.

Germany

Germany continues to lead Europe's PRM service industry, benefiting from its highly efficient airport infrastructure and stringent adherence to EU regulations. German airports, including Frankfurt and Munich, are equipped with specialized vehicles, ramps, and trained personnel to meet the needs of passengers with reduced mobility. Companies like Fraport AG and AHS Aviation Handling Services are key contributors, deploying sophisticated assistance solutions and integrating digital platforms for service management. The country's strong aerospace and aviation sector further supports continuous innovation and expansion in PRM services.

China

China's PRM services market is evolving rapidly due to expansive airport construction and modernization initiatives aligned with the country's "Accessibility in Civil Aviation" guidelines. Airports such as Beijing Capital International and Shanghai Pudong International have invested heavily in accessible infrastructure, including priority boarding and dedicated assistance points. Leading market players like Chowgules Aviation Services and China Airport Services Limited are scaling their operations to accommodate growing domestic and international traffic with enhanced PRM capabilities. Continued government support and increasing societal focus on inclusivity underpin the dynamic growth seen in China's market.

India

India's market is marked by ongoing reforms and growing investments to improve PRM services across its major international airports. The Directorate General of Civil Aviation (DGCA) mandates minimum standards for accessibility, prompting airports like Indira Gandhi International and Chhatrapati Shivaji Maharaj International to enhance their facilities. Companies including AISATS and Menzies Aviation India play vital roles in delivering comprehensive PRM assistance and driving awareness. Though infrastructural gaps remain in some regions, government initiatives and rising passenger volumes propel market development.

Japan

Japan's airport PRM market is distinguished by its technological innovation and commitment to customer service excellence. The country's airports, such as Tokyo Haneda and Kansai International, employ advanced automated mobility aids and staff training focused on culturally sensitive service delivery. Companies like Nippon Express and JAL Airport Services integrate cutting-edge solutions including real-time tracking and mobile applications to optimize PRM assistance. Japan's aging population and high standards for service quality further stimulate demand and continuous improvement within the market.

Market Report Scope

Market Segmentation

Service Type Insights (Revenue, USD, 2020 - 2032)

• Wheelchair Assistance
• Escort Assistance
• Boarding and Alighting Assistance
• Communication Support
• Others

End User Insights (Revenue, USD, 2020 - 2032)

• Airlines
• Airports
• Ground Handling Operators
• Others

Application Insights (Revenue, USD, 2020 - 2032)

• Domestic Airports
• International Airports
• Others

Regional Insights (Revenue, USD, 2020 - 2032)

• North America
• U.S.
• Canada
• Latin America
• Brazil
• Argentina
• Mexico
• Rest of Latin America
• Europe
• Germany
• U.K.
• Spain
• France
• Italy
• Russia
• Rest of Europe
• Asia Pacific
• China
• India
• Japan
• Australia
• South Korea
• ASEAN
• Rest of Asia Pacific
• Middle East
• GCC Countries
• Israel
• Rest of Middle East
• Africa
• South Africa
• North Africa
• Central Africa

Key Players Insights

• TCR Group
• KAM Airport Solutions
• L&H Airport Services
• Swissport International Ltd
• DELTA Airport Services
• Menzies Aviation
• Aviapartner
• dnata
• Celebi Aviation Holding
• Worldwide Flight Services
• Airport Service Worldwide (ASW)
• Servisair
• Avalon Airport Services
• SATS Ltd
• Aena S.M.E, S.A
• Aeroporti di Roma
• dnata Group
• APL Logistics
• Globe Ground Handling Holding
• Swissport International AG