Global Outsourced Customer Care Services Market Size, Status and Forecast 2027

  • Report Code : 123752
  • Industry : Telecom and IT
  • Published On : Jan 2018
  • Pages : 106
  • Publisher : WMR
  • Format: CMI Insight PPT FormatCMI Insight PDF Format

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The complete version of the Report will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

This report studies the global Outsourced Customer Care Services market, analyzes and researches the Outsourced Customer Care Services development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
Sykes Enterprises
Synnex Corporation
TeleTech Holdings Inc.
Teleperformance
Transcom Worldwide
West Corporation
Infosys
SPi Global
StarTek Inc.
Expert Global Solutions
Accenture
Amdocs
Aegis
Alorica
Sitel Worldwide Corporation
Convergys Corporation

Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, the product can be split into
CRM Technology Hosting
Fulfillment/Logistics
Customer Interaction

Market segment by Application, Outsourced Customer Care Services can be split into
Pharma & Healthcare
Food & Beverages
Chemical & Material
Construction
Logistics
Other

If you have any special requirements, please let us know and we will offer you the report as you want.


Table of Contents

Global Outsourced Customer Care Services Market Size, Status and Forecast 2025
1 Industry Overview of Outsourced Customer Care Services
1.1 Outsourced Customer Care Services Market Overview
1.1.1 Outsourced Customer Care Services Product Scope
1.1.2 Market Status and Outlook
1.2 Global Outsourced Customer Care Services Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Outsourced Customer Care Services Market by Type
1.3.1 CRM Technology Hosting
1.3.2 Fulfillment/Logistics
1.3.3 Customer Interaction
1.4 Outsourced Customer Care Services Market by End Users/Application
1.4.1 Pharma & Healthcare
1.4.2 Food & Beverages
1.4.3 Chemical & Material
1.4.4 Construction
1.4.5 Logistics
1.4.6 Other

2 Global Outsourced Customer Care Services Competition Analysis by Players
2.1 Outsourced Customer Care Services Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 Sykes Enterprises
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 Synnex Corporation
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 TeleTech Holdings Inc.
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 Teleperformance
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 Transcom Worldwide
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 West Corporation
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 Infosys
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 SPi Global
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 StarTek Inc.
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 Expert Global Solutions
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Outsourced Customer Care Services Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments
3.11 Accenture
3.12 Amdocs
3.13 Aegis
3.14 Alorica
3.15 Sitel Worldwide Corporation
3.16 Convergys Corporation

4 Global Outsourced Customer Care Services Market Size by Type and Application (2013-2018)
4.1 Global Outsourced Customer Care Services Market Size by Type (2013-2018)
4.2 Global Outsourced Customer Care Services Market Size by Application (2013-2018)
4.3 Potential Application of Outsourced Customer Care Services in Future
4.4 Top Consumer/End Users of Outsourced Customer Care Services

5 United States Outsourced Customer Care Services Development Status and Outlook
5.1 United States Outsourced Customer Care Services Market Size (2013-2018)
5.2 United States Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
5.3 United States Outsourced Customer Care Services Market Size by Application (2013-2018)

6 EU Outsourced Customer Care Services Development Status and Outlook
6.1 EU Outsourced Customer Care Services Market Size (2013-2018)
6.2 EU Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
6.3 EU Outsourced Customer Care Services Market Size by Application (2013-2018)

7 Japan Outsourced Customer Care Services Development Status and Outlook
7.1 Japan Outsourced Customer Care Services Market Size (2013-2018)
7.2 Japan Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
7.3 Japan Outsourced Customer Care Services Market Size by Application (2013-2018)

8 China Outsourced Customer Care Services Development Status and Outlook
8.1 China Outsourced Customer Care Services Market Size (2013-2018)
8.2 China Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
8.3 China Outsourced Customer Care Services Market Size by Application (2013-2018)

9 India Outsourced Customer Care Services Development Status and Outlook
9.1 India Outsourced Customer Care Services Market Size (2013-2018)
9.2 India Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
9.3 India Outsourced Customer Care Services Market Size by Application (2013-2018)

10 Southeast Asia Outsourced Customer Care Services Development Status and Outlook
10.1 Southeast Asia Outsourced Customer Care Services Market Size (2013-2018)
10.2 Southeast Asia Outsourced Customer Care Services Market Size and Market Share by Players (2013-2018)
10.3 Southeast Asia Outsourced Customer Care Services Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Outsourced Customer Care Services Market Size (Value) by Regions (2018-2025)
11.1.1 United States Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.1.2 EU Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.1.3 Japan Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.1.4 China Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.1.5 India Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.1.6 Southeast Asia Outsourced Customer Care Services Revenue and Growth Rate (2018-2025)
11.2 Global Outsourced Customer Care Services Market Size (Value) by Type (2018-2025)
11.3 Global Outsourced Customer Care Services Market Size by Application (2018-2025)

12 Outsourced Customer Care Services Market Dynamics
12.1 Outsourced Customer Care Services Market Opportunities
12.2 Outsourced Customer Care Services Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Outsourced Customer Care Services Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Outsourced Customer Care Services Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source




List of Tables and Figures

Figure Global Outsourced Customer Care Services Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Outsourced Customer Care Services Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Outsourced Customer Care Services Market Share by Regions (2013-2018)
Figure United States Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure EU Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Outsourced Customer Care Services Revenue Market Share by Type in 2017
Figure CRM Technology Hosting Market Size (Million USD) and Growth Rate (2013-2018)
Figure Fulfillment/Logistics Market Size (Million USD) and Growth Rate (2013-2018)
Figure Customer Interaction Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Outsourced Customer Care Services Market Share by Application in 2017
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Pharma & Healthcare (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Food & Beverages (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Chemical & Material (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Construction (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Logistics (2013-2018)
Figure Outsourced Customer Care Services Market Size (Million USD) and Growth Rate in Other (2013-2018)
Table Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Outsourced Customer Care Services Market Size Share by Players in 2017
Table Sykes Enterprises Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Sykes Enterprises (2013-2018)
Figure Sykes Enterprises Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Synnex Corporation Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Synnex Corporation (2013-2018)
Figure Synnex Corporation Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table TeleTech Holdings Inc. Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of TeleTech Holdings Inc. (2013-2018)
Figure TeleTech Holdings Inc. Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Teleperformance Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Teleperformance (2013-2018)
Figure Teleperformance Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Transcom Worldwide Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Transcom Worldwide (2013-2018)
Figure Transcom Worldwide Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table West Corporation Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of West Corporation (2013-2018)
Figure West Corporation Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Infosys Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Infosys (2013-2018)
Figure Infosys Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table SPi Global Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of SPi Global (2013-2018)
Figure SPi Global Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table StarTek Inc. Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of StarTek Inc. (2013-2018)
Figure StarTek Inc. Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Expert Global Solutions Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Expert Global Solutions (2013-2018)
Figure Expert Global Solutions Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Accenture Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Accenture (2013-2018)
Figure Accenture Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Amdocs Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Amdocs (2013-2018)
Figure Amdocs Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Aegis Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Aegis (2013-2018)
Figure Aegis Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Alorica Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Alorica (2013-2018)
Figure Alorica Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Sitel Worldwide Corporation Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Sitel Worldwide Corporation (2013-2018)
Figure Sitel Worldwide Corporation Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Convergys Corporation Basic Information List
Table Outsourced Customer Care Services Business Revenue (Million USD) of Convergys Corporation (2013-2018)
Figure Convergys Corporation Outsourced Customer Care Services Business Revenue Market Share (2013-2018)
Table Global Outsourced Customer Care Services Market Size (Million USD) by Product (2013-2018)
Figure Global Outsourced Customer Care Services Revenue Market Share (%) by Product (2013-2018)
Figure Global Outsourced Customer Care Services Market Share by Product in 2017
Table Global Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Global Outsourced Customer Care Services Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Outsourced Customer Care Services
Figure United States Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure United States Outsourced Customer Care Services Market Size Share by Players in 2013
Figure United States Outsourced Customer Care Services Market Size Share by Players in 2017
Table United States Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure United States Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure United States Outsourced Customer Care Services Market Size Share by Application in 2017
Figure EU Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table EU Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure EU Outsourced Customer Care Services Market Size Share by Players in 2013
Figure EU Outsourced Customer Care Services Market Size Share by Players in 2017
Table EU Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure EU Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure EU Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Japan Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Japan Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Japan Outsourced Customer Care Services Market Size Share by Players in 2017
Table Japan Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Japan Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure Japan Outsourced Customer Care Services Market Size Share by Application in 2017
Figure China Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table China Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure China Outsourced Customer Care Services Market Size Share by Players in 2013
Figure China Outsourced Customer Care Services Market Size Share by Players in 2017
Table China Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure China Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure China Outsourced Customer Care Services Market Size Share by Application in 2017
Figure India Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table India Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure India Outsourced Customer Care Services Market Size Share by Players in 2013
Figure India Outsourced Customer Care Services Market Size Share by Players in 2017
Table India Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure India Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure India Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Southeast Asia Outsourced Customer Care Services Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Outsourced Customer Care Services Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Players in 2013
Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Players in 2017
Table Southeast Asia Outsourced Customer Care Services Market Size by Application (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Outsourced Customer Care Services Market Size Share by Application in 2017
Figure Global Outsourced Customer Care Services Market Size and Growth Rate (2018-2025)
Table Global Outsourced Customer Care Services Market Size (Million USD) by Regions (2018-2025)
Figure Global Outsourced Customer Care Services Market Size Share (2018-2025)
Figure Global Outsourced Customer Care Services Market Size Share by Regions in 2025
Figure United States Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure EU Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Outsourced Customer Care Services Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Outsourced Customer Care Services Market Size (Million USD) by Type (2018-2025)
Figure Global Outsourced Customer Care Services Market Size Share by Type in 2018
Figure Global Outsourced Customer Care Services Market Size Share by Type in 2025
Table Global Outsourced Customer Care Services Market Size (Million USD) by Application (2018-2025)
Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2018
Figure Global Outsourced Customer Care Services Market Size (Million USD) by Application in 2025

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