Global Customer Self-Service Software Market Size, Status and Forecast 2027

  • Report Code : 83925
  • Industry : Telecom and IT
  • Published On : Dec 2017
  • Pages : 91
  • Publisher : WMR
  • Format: CMI Insight PPT FormatCMI Insight PDF Format

Impact Analysis of Covid-19

The complete version of the Report will include the impact of the COVID-19, and anticipated change on the future outlook of the industry, by taking into the account the political, economic, social, and technological parameters.

This report studies the global Customer Self-Service Software market, analyzes and researches the Customer Self-Service Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
Microsoft Corporation
Nuance Communications
Oracle Corporation
SAP SE
Salesforce
Aspect Software
Avaya
BMC Software
Verint Systems
Zendesk

Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, the product can be split into
Cloud
On-premise

Market segment by Application, Customer Self-Service Software can be split into
Banking, Financial Services, and Insurance (BFSI)
Manufacturing
Retail & E-commerce
Education
Media & Entertainment
Others

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Table of Contents

Global Customer Self-Service Software Market Size, Status and Forecast 2022
1 Industry Overview of Customer Self-Service Software
1.1 Customer Self-Service Software Market Overview
1.1.1 Customer Self-Service Software Product Scope
1.1.2 Market Status and Outlook
1.2 Global Customer Self-Service Software Market Size and Analysis by Regions
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Customer Self-Service Software Market by Type
1.3.1 Cloud
1.3.2 On-premise
1.4 Customer Self-Service Software Market by End Users/Application
1.4.1 Banking, Financial Services, and Insurance (BFSI)
1.4.2 Manufacturing
1.4.3 Retail & E-commerce
1.4.4 Education
1.4.5 Media & Entertainment
1.4.6 Others

2 Global Customer Self-Service Software Competition Analysis by Players
2.1 Customer Self-Service Software Market Size (Value) by Players (2016 and 2017)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 Microsoft Corporation
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.1.5 Recent Developments
3.2 Nuance Communications
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.2.5 Recent Developments
3.3 Oracle Corporation
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.3.5 Recent Developments
3.4 SAP SE
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.4.5 Recent Developments
3.5 Salesforce
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.5.5 Recent Developments
3.6 Aspect Software
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.6.5 Recent Developments
3.7 Avaya
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.7.5 Recent Developments
3.8 BMC Software
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.8.5 Recent Developments
3.9 Verint Systems
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.9.5 Recent Developments
3.10 Zendesk
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Customer Self-Service Software Revenue (Value) (2012-2017)
3.10.5 Recent Developments

4 Global Customer Self-Service Software Market Size by Type and Application (2012-2017)
4.1 Global Customer Self-Service Software Market Size by Type (2012-2017)
4.2 Global Customer Self-Service Software Market Size by Application (2012-2017)
4.3 Potential Application of Customer Self-Service Software in Future
4.4 Top Consumer/End Users of Customer Self-Service Software

5 United States Customer Self-Service Software Development Status and Outlook
5.1 United States Customer Self-Service Software Market Size (2012-2017)
5.2 United States Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

6 EU Customer Self-Service Software Development Status and Outlook
6.1 EU Customer Self-Service Software Market Size (2012-2017)
6.2 EU Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

7 Japan Customer Self-Service Software Development Status and Outlook
7.1 Japan Customer Self-Service Software Market Size (2012-2017)
7.2 Japan Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

8 China Customer Self-Service Software Development Status and Outlook
8.1 China Customer Self-Service Software Market Size (2012-2017)
8.2 China Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

9 India Customer Self-Service Software Development Status and Outlook
9.1 India Customer Self-Service Software Market Size (2012-2017)
9.2 India Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

10 Southeast Asia Customer Self-Service Software Development Status and Outlook
10.1 Southeast Asia Customer Self-Service Software Market Size (2012-2017)
10.2 Southeast Asia Customer Self-Service Software Market Size and Market Share by Players (2016 and 2017)

11 Market Forecast by Regions, Type and Application (2017-2022)
11.1 Global Customer Self-Service Software Market Size (Value) by Regions (2017-2022)
11.1.1 United States Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.1.2 EU Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.1.3 Japan Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.1.4 China Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.1.5 India Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.1.6 Southeast Asia Customer Self-Service Software Revenue and Growth Rate (2017-2022)
11.2 Global Customer Self-Service Software Market Size (Value) by Type (2017-2022)
11.3 Global Customer Self-Service Software Market Size by Application (2017-2022)

12 Customer Self-Service Software Market Dynamics
12.1 Customer Self-Service Software Market Opportunities
12.2 Customer Self-Service Software Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Customer Self-Service Software Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Customer Self-Service Software Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source




List of Tables and Figures

Figure Customer Self-Service Software Product Scope
Figure Global Customer Self-Service Software Market Size (Million USD) (2012-2017)
Table Global Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Customer Self-Service Software Market Share by Regions in 2016
Figure United States Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure EU Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Japan Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure China Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure India Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Southeast Asia Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Figure Global Customer Self-Service Software Market Share by Type in 2016
Figure Cloud Market Size (Million USD) and Growth Rate (2012-2017)
Figure On-premise Market Size (Million USD) and Growth Rate (2012-2017)
Figure Global Customer Self-Service Software Market Share by Application in 2016
Table Key Downstream Customer in Banking, Financial Services, and Insurance (BFSI)
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Banking, Financial Services, and Insurance (BFSI) (2012-2017)
Table Key Downstream Customer in Manufacturing
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Manufacturing (2012-2017)
Table Key Downstream Customer in Retail & E-commerce
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Retail & E-commerce (2012-2017)
Table Key Downstream Customer in Education
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Education (2012-2017)
Table Key Downstream Customer in Media & Entertainment
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Media & Entertainment (2012-2017)
Table Key Downstream Customer in Others
Figure Customer Self-Service Software Market Size (Million USD) and Growth Rate in Others (2012-2017)
Table Customer Self-Service Software Market Size (Million USD) by Players (2016 and 2017)
Figure Customer Self-Service Software Market Size Share by Players in 2016
Figure Customer Self-Service Software Market Size Share by Players in 2017
Table Microsoft Corporation Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Microsoft Corporation (2012-2017)
Figure Microsoft Corporation Customer Self-Service Software Business Revenue Market Share in 2016
Table Nuance Communications Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Nuance Communications (2012-2017)
Figure Nuance Communications Customer Self-Service Software Business Revenue Market Share in 2016
Table Oracle Corporation Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Oracle Corporation (2012-2017)
Figure Oracle Corporation Customer Self-Service Software Business Revenue Market Share in 2016
Table SAP SE Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of SAP SE (2012-2017)
Figure SAP SE Customer Self-Service Software Business Revenue Market Share in 2016
Table Salesforce Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Salesforce (2012-2017)
Figure Salesforce Customer Self-Service Software Business Revenue Market Share in 2016
Table Aspect Software Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Aspect Software (2012-2017)
Figure Aspect Software Customer Self-Service Software Business Revenue Market Share in 2016
Table Avaya Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Avaya (2012-2017)
Figure Avaya Customer Self-Service Software Business Revenue Market Share in 2016
Table BMC Software Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of BMC Software (2012-2017)
Figure BMC Software Customer Self-Service Software Business Revenue Market Share in 2016
Table Verint Systems Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Verint Systems (2012-2017)
Figure Verint Systems Customer Self-Service Software Business Revenue Market Share in 2016
Table Zendesk Basic Information List
Table Customer Self-Service Software Business Revenue (Million USD) of Zendesk (2012-2017)
Figure Zendesk Customer Self-Service Software Business Revenue Market Share in 2016
Table Global Customer Self-Service Software Market Size (Million USD) by Type (2012-2017)
Figure Global Customer Self-Service Software Market Size Share by Type in 2012
Figure Global Customer Self-Service Software Market Size Share by Type in 2013
Figure Global Customer Self-Service Software Market Size Share by Type in 2014
Figure Global Customer Self-Service Software Market Size Share by Type in 2015
Figure Global Customer Self-Service Software Market Size Share by Type in 2016
Figure Global Customer Self-Service Software Market Size Share by Type in 2017
Table Global Customer Self-Service Software Market Size (Million USD) by Application (2012-2017)
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2012
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2013
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2014
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2015
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2016
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2017
Table Top Consumer/End Users of Customer Self-Service Software
Figure United States Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table United States Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure United States Customer Self-Service Software Market Size Share by Players in 2016
Figure United States Customer Self-Service Software Market Size Share by Players in 2017
Figure EU Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table EU Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure EU Customer Self-Service Software Market Size Share by Players in 2016
Figure EU Customer Self-Service Software Market Size Share by Players in 2017
Figure Japan Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Japan Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure Japan Customer Self-Service Software Market Size Share by Players in 2016
Figure Japan Customer Self-Service Software Market Size Share by Players in 2017
Figure China Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table China Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure China Customer Self-Service Software Market Size Share by Players in 2016
Figure China Customer Self-Service Software Market Size Share by Players in 2017
Figure India Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table India Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure India Customer Self-Service Software Market Size Share by Players in 2016
Figure India Customer Self-Service Software Market Size Share by Players in 2017
Figure Southeast Asia Customer Self-Service Software Market Size (Million USD) and Growth Rate by Regions (2012-2017)
Table Southeast Asia Customer Self-Service Software Market Size (Million USD) by Players (2012-2017)
Figure Southeast Asia Customer Self-Service Software Market Size Share by Players in 2016
Figure Southeast Asia Customer Self-Service Software Market Size Share by Players in 2017
Figure Global Customer Self-Service Software Market Size (Million USD) by Regions (2017-2022)
Table Global Customer Self-Service Software Market Size (Million USD) by Regions (2017-2022)
Figure Global Customer Self-Service Software Market Size Share by Regions in 2017
Figure Global Customer Self-Service Software Market Size Share by Regions in 2022
Figure United States Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure EU Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Japan Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure China Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure India Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Figure Southeast Asia Customer Self-Service Software Revenue (Million USD) and Growth Rate (2017-2022)
Table Global Customer Self-Service Software Market Size (Million USD) by Type (2017-2022)
Figure Global Customer Self-Service Software Market Size Share by Type in 2017
Figure Global Customer Self-Service Software Market Size Share by Type in 2022
Table Global Customer Self-Service Software Market Size (Million USD) by Application (2017-2022)
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2017
Figure Global Customer Self-Service Software Market Size (Million USD) by Application in 2022
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