Global Cloud-Based ITSM Market Size, Status and Forecast 2025

This report studies the global Cloud-Based ITSM market, analyzes and researches the Cloud-Based ITSM development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like
BMC Software
CA Technologies
Service Now
Cherwell Software
Hewlett Packard Enterprise Company
HEAT Software USA
IBM
Hornbill Corporate
Cloud Health Technologies
EasyVista

Market segment by Regions/Countries, this report covers
United States
EU
Japan
China
India
Southeast Asia

Market segment by Type, the product can be split into
Service Portfolio Management
Change & Configuration Management
Service Desk Software
Operations & Performance Management

Market segment by Application, Cloud-Based ITSM can be split into
Government and Public Sector
Energy and Utilities
Travel and Hospitality
Banking
Telecommunication and IT
Healthcare and Life Sciences
Education

If you have any special requirements, please let us know and we will offer you the report as you want.


Table of Contents

Global Cloud-Based ITSM Market Size, Status and Forecast 2025
1 Industry Overview of Cloud-Based ITSM
1.1 Cloud-Based ITSM Market Overview
1.1.1 Cloud-Based ITSM Product Scope
1.1.2 Market Status and Outlook
1.2 Global Cloud-Based ITSM Market Size and Analysis by Regions (2013-2018)
1.2.1 United States
1.2.2 EU
1.2.3 Japan
1.2.4 China
1.2.5 India
1.2.6 Southeast Asia
1.3 Cloud-Based ITSM Market by Type
1.3.1 Service Portfolio Management
1.3.2 Change & Configuration Management
1.3.3 Service Desk Software
1.3.4 Operations & Performance Management
1.4 Cloud-Based ITSM Market by End Users/Application
1.4.1 Government and Public Sector
1.4.2 Energy and Utilities
1.4.3 Travel and Hospitality
1.4.4 Banking
1.4.5 Telecommunication and IT
1.4.6 Healthcare and Life Sciences
1.4.7 Education

2 Global Cloud-Based ITSM Competition Analysis by Players
2.1 Cloud-Based ITSM Market Size (Value) by Players (2013-2018)
2.2 Competitive Status and Trend
2.2.1 Market Concentration Rate
2.2.2 Product/Service Differences
2.2.3 New Entrants
2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles
3.1 BMC Software
3.1.1 Company Profile
3.1.2 Main Business/Business Overview
3.1.3 Products, Services and Solutions
3.1.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.1.5 Recent Developments
3.2 CA Technologies
3.2.1 Company Profile
3.2.2 Main Business/Business Overview
3.2.3 Products, Services and Solutions
3.2.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.2.5 Recent Developments
3.3 Service Now
3.3.1 Company Profile
3.3.2 Main Business/Business Overview
3.3.3 Products, Services and Solutions
3.3.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.3.5 Recent Developments
3.4 Cherwell Software
3.4.1 Company Profile
3.4.2 Main Business/Business Overview
3.4.3 Products, Services and Solutions
3.4.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.4.5 Recent Developments
3.5 Hewlett Packard Enterprise Company
3.5.1 Company Profile
3.5.2 Main Business/Business Overview
3.5.3 Products, Services and Solutions
3.5.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.5.5 Recent Developments
3.6 HEAT Software USA
3.6.1 Company Profile
3.6.2 Main Business/Business Overview
3.6.3 Products, Services and Solutions
3.6.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.6.5 Recent Developments
3.7 IBM
3.7.1 Company Profile
3.7.2 Main Business/Business Overview
3.7.3 Products, Services and Solutions
3.7.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.7.5 Recent Developments
3.8 Hornbill Corporate
3.8.1 Company Profile
3.8.2 Main Business/Business Overview
3.8.3 Products, Services and Solutions
3.8.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.8.5 Recent Developments
3.9 Cloud Health Technologies
3.9.1 Company Profile
3.9.2 Main Business/Business Overview
3.9.3 Products, Services and Solutions
3.9.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.9.5 Recent Developments
3.10 EasyVista
3.10.1 Company Profile
3.10.2 Main Business/Business Overview
3.10.3 Products, Services and Solutions
3.10.4 Cloud-Based ITSM Revenue (Million USD) (2013-2018)
3.10.5 Recent Developments

4 Global Cloud-Based ITSM Market Size by Type and Application (2013-2018)
4.1 Global Cloud-Based ITSM Market Size by Type (2013-2018)
4.2 Global Cloud-Based ITSM Market Size by Application (2013-2018)
4.3 Potential Application of Cloud-Based ITSM in Future
4.4 Top Consumer/End Users of Cloud-Based ITSM

5 United States Cloud-Based ITSM Development Status and Outlook
5.1 United States Cloud-Based ITSM Market Size (2013-2018)
5.2 United States Cloud-Based ITSM Market Size and Market Share by Players (2013-2018)
5.3 United States Cloud-Based ITSM Market Size by Application (2013-2018)

6 EU Cloud-Based ITSM Development Status and Outlook
6.1 EU Cloud-Based ITSM Market Size (2013-2018)
6.2 EU Cloud-Based ITSM Market Size and Market Share by Players (2013-2018)
6.3 EU Cloud-Based ITSM Market Size by Application (2013-2018)

7 Japan Cloud-Based ITSM Development Status and Outlook
7.1 Japan Cloud-Based ITSM Market Size (2013-2018)
7.2 Japan Cloud-Based ITSM Market Size and Market Share by Players (2013-2018)
7.3 Japan Cloud-Based ITSM Market Size by Application (2013-2018)

8 China Cloud-Based ITSM Development Status and Outlook
8.1 China Cloud-Based ITSM Market Size (2013-2018)
8.2 China Cloud-Based ITSM Market Size and Market Share by Players (2013-2018)
8.3 China Cloud-Based ITSM Market Size by Application (2013-2018)

9 India Cloud-Based ITSM Development Status and Outlook
9.1 India Cloud-Based ITSM Market Size (2013-2018)
9.2 India Cloud-Based ITSM Market Size and Market Share by Players (2013-2018)
9.3 India Cloud-Based ITSM Market Size by Application (2013-2018)

10 Southeast Asia Cloud-Based ITSM Development Status and Outlook
10.1 Southeast Asia Cloud-Based ITSM Market Size (2013-2018)
10.2 Southeast Asia Cloud-Based ITSM Market Size and Market Share by Players (2013-2018)
10.3 Southeast Asia Cloud-Based ITSM Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)
11.1 Global Cloud-Based ITSM Market Size (Value) by Regions (2018-2025)
11.1.1 United States Cloud-Based ITSM Revenue and Growth Rate (2018-2025)
11.1.2 EU Cloud-Based ITSM Revenue and Growth Rate (2018-2025)
11.1.3 Japan Cloud-Based ITSM Revenue and Growth Rate (2018-2025)
11.1.4 China Cloud-Based ITSM Revenue and Growth Rate (2018-2025)
11.1.5 India Cloud-Based ITSM Revenue and Growth Rate (2018-2025)
11.1.6 Southeast Asia Cloud-Based ITSM Revenue and Growth Rate (2018-2025)
11.2 Global Cloud-Based ITSM Market Size (Value) by Type (2018-2025)
11.3 Global Cloud-Based ITSM Market Size by Application (2018-2025)

12 Cloud-Based ITSM Market Dynamics
12.1 Cloud-Based ITSM Market Opportunities
12.2 Cloud-Based ITSM Challenge and Risk
12.2.1 Competition from Opponents
12.2.2 Downside Risks of Economy
12.3 Cloud-Based ITSM Market Constraints and Threat
12.3.1 Threat from Substitute
12.3.2 Government Policy
12.3.3 Technology Risks
12.4 Cloud-Based ITSM Market Driving Force
12.4.1 Growing Demand from Emerging Markets
12.4.2 Potential Application

13 Market Effect Factors Analysis
13.1 Technology Progress/Risk
13.1.1 Substitutes
13.1.2 Technology Progress in Related Industry
13.2 Consumer Needs Trend/Customer Preference
13.3 External Environmental Change
13.3.1 Economic Fluctuations
13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix
Methodology
Analyst Introduction
Data Source




List of Tables and Figures

Figure Global Cloud-Based ITSM Market Size (Million USD) Status and Outlook (2013-2018)
Table Global Cloud-Based ITSM Revenue (Million USD) Comparison by Regions (2013-2018)
Figure Global Cloud-Based ITSM Market Share by Regions (2013-2018)
Figure United States Cloud-Based ITSM Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure EU Cloud-Based ITSM Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Japan Cloud-Based ITSM Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure China Cloud-Based ITSM Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure India Cloud-Based ITSM Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Figure Southeast Asia Cloud-Based ITSM Market Size (Million USD) and Growth Rate by Regions (2013-2018)
Table Global Cloud-Based ITSM Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)
Figure Global Cloud-Based ITSM Revenue Market Share by Type in 2017
Figure Service Portfolio Management Market Size (Million USD) and Growth Rate (2013-2018)
Figure Change & Configuration Management Market Size (Million USD) and Growth Rate (2013-2018)
Figure Service Desk Software Market Size (Million USD) and Growth Rate (2013-2018)
Figure Operations & Performance Management Market Size (Million USD) and Growth Rate (2013-2018)
Figure Global Cloud-Based ITSM Market Share by Application in 2017
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Government and Public Sector (2013-2018)
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Energy and Utilities (2013-2018)
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Travel and Hospitality (2013-2018)
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Banking (2013-2018)
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Telecommunication and IT (2013-2018)
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Healthcare and Life Sciences (2013-2018)
Figure Cloud-Based ITSM Market Size (Million USD) and Growth Rate in Education (2013-2018)
Table Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure Cloud-Based ITSM Market Size Share by Players in 2013
Figure Cloud-Based ITSM Market Size Share by Players in 2017
Table BMC Software Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of BMC Software (2013-2018)
Figure BMC Software Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table CA Technologies Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of CA Technologies (2013-2018)
Figure CA Technologies Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table Service Now Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of Service Now (2013-2018)
Figure Service Now Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table Cherwell Software Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of Cherwell Software (2013-2018)
Figure Cherwell Software Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table Hewlett Packard Enterprise Company Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of Hewlett Packard Enterprise Company (2013-2018)
Figure Hewlett Packard Enterprise Company Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table HEAT Software USA Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of HEAT Software USA (2013-2018)
Figure HEAT Software USA Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table IBM Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of IBM (2013-2018)
Figure IBM Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table Hornbill Corporate Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of Hornbill Corporate (2013-2018)
Figure Hornbill Corporate Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table Cloud Health Technologies Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of Cloud Health Technologies (2013-2018)
Figure Cloud Health Technologies Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table EasyVista Basic Information List
Table Cloud-Based ITSM Business Revenue (Million USD) of EasyVista (2013-2018)
Figure EasyVista Cloud-Based ITSM Business Revenue Market Share (2013-2018)
Table Global Cloud-Based ITSM Market Size (Million USD) by Product (2013-2018)
Figure Global Cloud-Based ITSM Revenue Market Share (%) by Product (2013-2018)
Figure Global Cloud-Based ITSM Market Share by Product in 2017
Table Global Cloud-Based ITSM Market Size by Application (2013-2018)
Figure Global Cloud-Based ITSM Revenue Market Share (%) by Application in 2017
Table Top Consumer/End Users of Cloud-Based ITSM
Figure United States Cloud-Based ITSM Market Size (Million USD) and Growth Rate (2013-2018)
Table United States Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure United States Cloud-Based ITSM Market Size Share by Players in 2013
Figure United States Cloud-Based ITSM Market Size Share by Players in 2017
Table United States Cloud-Based ITSM Market Size by Application (2013-2018)
Figure United States Cloud-Based ITSM Revenue Market Share (%) by Application (2013-2018)
Figure United States Cloud-Based ITSM Market Size Share by Application in 2017
Figure EU Cloud-Based ITSM Market Size (Million USD) and Growth Rate (2013-2018)
Table EU Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure EU Cloud-Based ITSM Market Size Share by Players in 2013
Figure EU Cloud-Based ITSM Market Size Share by Players in 2017
Table EU Cloud-Based ITSM Market Size by Application (2013-2018)
Figure EU Cloud-Based ITSM Revenue Market Share (%) by Application (2013-2018)
Figure EU Cloud-Based ITSM Market Size Share by Application in 2017
Figure Japan Cloud-Based ITSM Market Size (Million USD) and Growth Rate (2013-2018)
Table Japan Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure Japan Cloud-Based ITSM Market Size Share by Players in 2013
Figure Japan Cloud-Based ITSM Market Size Share by Players in 2017
Table Japan Cloud-Based ITSM Market Size by Application (2013-2018)
Figure Japan Cloud-Based ITSM Revenue Market Share (%) by Application (2013-2018)
Figure Japan Cloud-Based ITSM Market Size Share by Application in 2017
Figure China Cloud-Based ITSM Market Size (Million USD) and Growth Rate (2013-2018)
Table China Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure China Cloud-Based ITSM Market Size Share by Players in 2013
Figure China Cloud-Based ITSM Market Size Share by Players in 2017
Table China Cloud-Based ITSM Market Size by Application (2013-2018)
Figure China Cloud-Based ITSM Revenue Market Share (%) by Application (2013-2018)
Figure China Cloud-Based ITSM Market Size Share by Application in 2017
Figure India Cloud-Based ITSM Market Size (Million USD) and Growth Rate (2013-2018)
Table India Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure India Cloud-Based ITSM Market Size Share by Players in 2013
Figure India Cloud-Based ITSM Market Size Share by Players in 2017
Table India Cloud-Based ITSM Market Size by Application (2013-2018)
Figure India Cloud-Based ITSM Revenue Market Share (%) by Application (2013-2018)
Figure India Cloud-Based ITSM Market Size Share by Application in 2017
Figure Southeast Asia Cloud-Based ITSM Market Size (Million USD) and Growth Rate (2013-2018)
Table Southeast Asia Cloud-Based ITSM Market Size (Million USD) by Players (2013-2018)
Figure Southeast Asia Cloud-Based ITSM Market Size Share by Players in 2013
Figure Southeast Asia Cloud-Based ITSM Market Size Share by Players in 2017
Table Southeast Asia Cloud-Based ITSM Market Size by Application (2013-2018)
Figure Southeast Asia Cloud-Based ITSM Revenue Market Share (%) by Application (2013-2018)
Figure Southeast Asia Cloud-Based ITSM Market Size Share by Application in 2017
Figure Global Cloud-Based ITSM Market Size and Growth Rate (2018-2025)
Table Global Cloud-Based ITSM Market Size (Million USD) by Regions (2018-2025)
Figure Global Cloud-Based ITSM Market Size Share (2018-2025)
Figure Global Cloud-Based ITSM Market Size Share by Regions in 2025
Figure United States Cloud-Based ITSM Revenue (Million USD) and Growth Rate (2018-2025)
Figure EU Cloud-Based ITSM Revenue (Million USD) and Growth Rate (2018-2025)
Figure Japan Cloud-Based ITSM Revenue (Million USD) and Growth Rate (2018-2025)
Figure China Cloud-Based ITSM Revenue (Million USD) and Growth Rate (2018-2025)
Figure India Cloud-Based ITSM Revenue (Million USD) and Growth Rate (2018-2025)
Figure Southeast Asia Cloud-Based ITSM Revenue (Million USD) and Growth Rate (2018-2025)
Table Global Cloud-Based ITSM Market Size (Million USD) by Type (2018-2025)
Figure Global Cloud-Based ITSM Market Size Share by Type in 2018
Figure Global Cloud-Based ITSM Market Size Share by Type in 2025
Table Global Cloud-Based ITSM Market Size (Million USD) by Application (2018-2025)
Figure Global Cloud-Based ITSM Market Size (Million USD) by Application in 2018
Figure Global Cloud-Based ITSM Market Size (Million USD) by Application in 2025

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