Global and Asia Call Center Artificial Intelligence (AI) Market Size, Key Players, Research Insights, Emerging Opportunities, COVID-19 Impact and Emerging Trends By 2029

  • Report Code : 859961
  • Industry : Telecom and IT
  • Published On : Nov 2022
  • Pages : 125
  • Publisher : WMR
  • Format: WMR PPT FormatWMR PDF Format

Overview of the Global Call Center Artificial Intelligence (AI) Market:

The report discusses everything a marketer requires before investing in the global Call Center Artificial Intelligence (AI) Market during the forecast period 2022-2029. It provides detailed insight into current trends, market shares, market size, and sales value and volume. The data used for this report is obtained from reliable industry sources, paid resources, and validated sources. This research works as a systematic guideline for marketers to make well-informed decisions. Key players in the global Call Center Artificial Intelligence (AI) Market are profiled with detailed insights into company profile, product portfolio, geographical presence, statistical analysis, key developments, and growth strategies. Furthermore, the global Call Center Artificial Intelligence (AI) Market report provides a comprehensive analysis of the COVID-19 pandemic and how it has affected the market in the discussion. The study lays out how the pandemic affected the dynamics of the market and what are the future opportunities for market players.

Market Scope:

The global Call Center Artificial Intelligence (AI) Market report focuses on major six regions namely North America, Latin America, Europe, Asia Pacific, Middle East, and Africa. The report offers detailed insight into new product launches, new technology evolutions, innovative services, and ongoing R&D. The report discusses a qualitative and quantitative analysis of the market including PEST analysis, SWOT analysis, and Porter’s five force analysis. The report also provides fundamental details such as raw material sources, distribution networks, methodologies, production capacities, industry supply chain, and product specifications.

COVID-19 Impact:

The updated report, free extract available, comes with an option to access premium features that covers extensive past, current, and future data. Other valuable updates to the global Call Center Artificial Intelligence (AI) Market report include a reviewed and refined pricing model for manufacturing and launch prices. The report incorporates new content to help give decision-makers key knowledge about the market and offers up-to-date forecasts accounting for the economic situation and impact of COVID-19.

How the industry is coping with the pandemic?

Slowly and gradually economic activity is up and running now which may help the industry to get back to its feet as soon as possible.

The Key Manufacturers Covered in this Report:

  • Oracle (U.S.)
  • IBM (U.S.)
  • RACKSPACE TECHNOLOGY, (U.S.)
  • Microsoft (U.S.)
  • VMware, Inc., (U.S.)
  • Dell Inc., (U.S.)
  • Redcentric plc (U.K.)
  • Google LLC (U.S.)
  • Cisco Systems, Inc. (U.S.)
  • Red Hat, Inc. (U.S.)
  • Getronics (Netherlands)
  • Hewlett Packard Enterprise Development LP (U.S.)
  • CenturyLink (U.S.)
  • NEC Corporation (Japan)
  • Joyent, Inc., (U.S.)
  • AT&T Intellectual Property (U.S.)
  • Citrix Systems, Inc. (U.S.)
  • NTT DATA Corporation (Japan)

Key Players information includes:

  • Key Company Profile
  • Important Market Information
  • SWOT Analysis
  • Market Share
  • Sales, Revenue, Price, and Gross Margin

By Product Type, the Market is Primarily Segmented into:

  • Solutions
  • Services

By Applications, the Market is Segmented into:

  • Workforce Optimization
  • Predictive Call Routing
  • Journey Orchestration
  • Agent Performance Management
  • Sentiment Analysis
  • Appointment Scheduling

Region-Wise Classification of the Market:

  • North America
  • South America
  • Europe
  • Asia-Pacific
  • Africa
  • Middle East

Report Highlights:

  • Detailed Overview
  • Market Dynamics
  • Detailed Market Segmentation
  • Historical, Current, and Projected Market Size in terms of volume and value
  • Market Trends and Developments
  • Competitive Landscape
  • Strategies of Key Players
  • Potential and Niche Segments

Key Questions Answered:

1) What is the market size and CAGR of the global as well as the regional market?

2) What are the key players operating in the global Call Center Artificial Intelligence (AI) Market?

3) What are the drivers, restraints, and growth opportunities of the market?

4) What are key technological trends in the market?

5) What are the various regions and sub-regions with leading contributions in the market?

On-demand Custom Research Report:

This report also offers specific consumer preferences and expectations to gain insights into changing needs and behavior of the consumer. We focus on more usefulness and actionable information specifically tailored to suit your business needs.

If you have any special requirements, please let us know and we will offer you the report as you want.

1 Report Overview

1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered: Ranking by Call Center Artificial Intelligence (AI) Market Revenue
1.4 Market Analysis by Type
1.5 Market by Application
1.5.1 Global Call Center Artificial Intelligence (AI) Market Share by Application: 2022 VS 2029
1.6 Coronavirus Disease 2019 (Covid-19) Impact: Call Center Artificial Intelligence (AI) Market
1.6.1 How the Covid-19 is Affecting the Call Center Artificial Intelligence (AI) Market
1.6.1.1 Call Center Artificial Intelligence (AI) Market Business Impact Assessment - Covid-19
1.6.2 Market Trends and Call Center Artificial Intelligence (AI) Market Potential Opportunities in the COVID-19 Landscape
1.6.3 Measures / Proposal against Covid-19
1.6.3.1 Government Measures to Combat Covid-19 Impact
1.7 Study Objectives
1.8 Years Considered

2 Global Growth Trends by Regions

2.1 Call Center Artificial Intelligence (AI) Market Perspective (2016-2029)
2.2 Call Center Artificial Intelligence (AI) Market Growth Trends by Regions
2.2.1 Call Center Artificial Intelligence (AI) Market Size by Regions: 2016 VS 2022 VS 2029
2.2.2 Call Center Artificial Intelligence (AI) Market Historic Market Share by Regions (2016-2022)
2.2.3 Call Center Artificial Intelligence (AI) Market Forecasted Market Size by Regions (2022-2029)
2.3 Industry Trends and Growth Strategy
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Challenges
2.3.4 Porters Five Forces Analysis
2.3.5 Call Center Artificial Intelligence (AI) Market Growth Strategy
2.3.6 Primary Interviews with Key Call Center Artificial Intelligence (AI) Market Players (Opinion Leaders)

3 Competition Landscape by Key Players

3.1 Global Top Call Center Artificial Intelligence (AI) Market Players by Market Size
3.1.1 Global Top Call Center Artificial Intelligence (AI) Market Players by Revenue (2016-2022)
3.1.2 Global Call Center Artificial Intelligence (AI) Market Revenue Market Share by Players (2016-2022)
3.1.3 Global Call Center Artificial Intelligence (AI) Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
3.2 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio
3.2.1 Global Call Center Artificial Intelligence (AI) Market Concentration Ratio (CR5 and HHI)
3.2.2 Global Top 10 and Top 5 Companies by Call Center Artificial Intelligence (AI) Market Revenue in 2019
3.3 Call Center Artificial Intelligence (AI) Market Key Players Head office and Area Served
3.4 Key Players Call Center Artificial Intelligence (AI) Market Product Solution and Service
3.5 Date of entering into Call Center Artificial Intelligence (AI) Market
3.6 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type (2016-2029)

4.1 Global Call Center Artificial Intelligence (AI) Market Historic Market Size by Type (2016-2022)
4.2 Global Call Center Artificial Intelligence (AI) Market Forecasted Market Size by Type (2022-2029)

5 Call Center Artificial Intelligence (AI) Market Breakdown Data by Application (2016-2029)

5.1 Global Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)
5.2 Global Call Center Artificial Intelligence (AI) Market Forecasted Market Size by Application (2022-2029)

6 North America

6.1 North America Call Center Artificial Intelligence (AI) Market Size (2016-2022)
6.2 Call Center Artificial Intelligence (AI) Market Key Players in North America (2019-2022)
6.3 North America Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
6.4 North America Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

7 Europe

7.1 Europe Call Center Artificial Intelligence (AI) Market Size (2016-2022)
7.2 Call Center Artificial Intelligence (AI) Market Key Players in Europe (2019-2022)
7.3 Europe Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
7.4 Europe Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

8 China

8.1 China Call Center Artificial Intelligence (AI) Market Size (2016-2022)
8.2 Call Center Artificial Intelligence (AI) Market Key Players in China (2019-2022)
8.3 China Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
8.4 China Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

9 Japan

9.1 Japan Call Center Artificial Intelligence (AI) Market Size (2016-2022)
9.2 Call Center Artificial Intelligence (AI) Market Key Players in Japan (2019-2022)
9.3 Japan Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
9.4 Japan Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

10 Southeast Asia

10.1 Southeast Asia Call Center Artificial Intelligence (AI) Market Size (2016-2022)
10.2 Call Center Artificial Intelligence (AI) Market Key Players in Southeast Asia (2019-2022)
10.3 Southeast Asia Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
10.4 Southeast Asia Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

11 India

11.1 India Call Center Artificial Intelligence (AI) Market Size (2016-2022)
11.2 Call Center Artificial Intelligence (AI) Market Key Players in India (2019-2022)
11.3 India Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
11.4 India Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

12 Central & South America

12.1 Central & South America Call Center Artificial Intelligence (AI) Market Size (2016-2022)
12.2 Call Center Artificial Intelligence (AI) Market Key Players in Central & South America (2019-2022)
12.3 Central & South America Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022)
12.4 Central & South America Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022)

13 Key Players Profiles

13.1 Company Details
13.2 Business Overview and Its Total Revenue
13.3 Call Center Artificial Intelligence (AI) Market Introduction
13.4 Call Center Artificial Intelligence (AI) Market Business (2016-2022)
13.5 Recent Development

14 Analyst's Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.2 Data Source
15.2 Disclaimer
15.3 Author Details

List of Table

Table 1. Call Center Artificial Intelligence (AI) Market Key Market Segments
Table 2. Key Players Covered: Ranking by Call Center Artificial Intelligence (AI) Market Revenue
Table 3. Ranking of Global Top Call Center Artificial Intelligence (AI) Market Manufacturers by Revenue (US$ Million) in 2019
Table 4. Global Call Center Artificial Intelligence (AI) Market Size Growth Rate by Type (US$ Million): 2022 VS 2029
Table 5. COVID-19 Impact Global Market
Table 6. Opportunities and Trends for Call Center Artificial Intelligence (AI) Market Players in the COVID-19 Landscape
Table 7. Present Opportunities in China & Elsewhere Due to the Coronavirus Crisis
Table 8. Key Regions/Countries Measures against Covid-19 Impact
Table 9. Proposal for Call Center Artificial Intelligence (AI) Market Players to Combat Covid-19 Impact
Table 10. Global Call Center Artificial Intelligence (AI) Market Size Growth by Application (US$ Million): 2022 VS 2029
Table 11. Global Call Center Artificial Intelligence (AI) Market Size by Regions (US$ Million): 2022 VS 2029
Table 12. Global Call Center Artificial Intelligence (AI) Market Size by Regions (2016-2022) (US$ Million)
Table 13. Global Call Center Artificial Intelligence (AI) Market Share by Regions (2016-2022)
Table 14. Global Call Center Artificial Intelligence (AI) Market Forecasted Market Size by Regions (2022-2029) (US$ Million)
Table 15. Global Call Center Artificial Intelligence (AI) Market Share by Regions (2022-2029)
Table 16. Market Top Trends
Table 17. Key Drivers: Impact Analysis
Table 18. Key Challenges
Table 19. Call Center Artificial Intelligence (AI) Market Growth Strategy
Table 20. Main Points Interviewed from Key Call Center Artificial Intelligence (AI) Market Players
Table 21. Global Call Center Artificial Intelligence (AI) Market Revenue by Players (2016-2022) (Million US$)
Table 22. Global Call Center Artificial Intelligence (AI) Market Share by Players (2016-2022)
Table 23. Global Top Call Center Artificial Intelligence (AI) Market Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Call Center Artificial Intelligence (AI) Market as of 2019)
Table 24. Global Call Center Artificial Intelligence (AI) Market by Players Market Concentration Ratio (CR5 and HHI)
Table 25. Key Players Headquarters and Area Served
Table 26. Key Players Call Center Artificial Intelligence (AI) Market Product Solution and Service
Table 27. Date of entering into Call Center Artificial Intelligence (AI) Market
Table 28. Mergers & Acquisitions, Expansion Plans
Table 29. Global Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 30. Global Call Center Artificial Intelligence (AI) Market Size Share by Type (2016-2022)
Table 31. Global Call Center Artificial Intelligence (AI) Market Revenue Market Share by Type (2022-2029)
Table 31. Global Call Center Artificial Intelligence (AI) Market Size Share by Application (2016-2022)
Table 33. Global Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 34. Global Call Center Artificial Intelligence (AI) Market Size Share by Application (2022-2029)
Table 35. North America Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 36. North America Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 37. North America Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 38. North America Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 39. North America Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 40. North America Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 41. Europe Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 42. Europe Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 43. Europe Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 44. Europe Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 45. Europe Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 46. Europe Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 47. China Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 48. China Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 49. China Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 50. China Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 51. China Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 52. China Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 53. Japan Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 54. Japan Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 55. Japan Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 56. Japan Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 57. Japan Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 58. Japan Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 59. Southeast Asia Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 60. Southeast Asia Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 61. Southeast Asia Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 62. Southeast Asia Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 63. Southeast Asia Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 64. Southeast Asia Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 65. India Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 66. India Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 67. India Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 68. India Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 69. India Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 70. India Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 71. Central & South America Key Players Call Center Artificial Intelligence (AI) Market Revenue (2019-2022) (Million US$)
Table 72. Central & South America Key Players Call Center Artificial Intelligence (AI) Market Share (2019-2022)
Table 73. Central & South America Call Center Artificial Intelligence (AI) Market Size by Type (2016-2022) (Million US$)
Table 74. Central & South America Call Center Artificial Intelligence (AI) Market Share by Type (2016-2022)
Table 75. Central & South America Call Center Artificial Intelligence (AI) Market Size by Application (2016-2022) (Million US$)
Table 76. Central & South America Call Center Artificial Intelligence (AI) Market Share by Application (2016-2022)
Table 77. Company Details
Table 78. Business Overview
Table 79. Product details
Table 80. Revenue in Call Center Artificial Intelligence (AI) Market Business (2016-2022) (Million US$)
Table 81. Recent Development

List of Figures

Figure 1. Global Call Center Artificial Intelligence (AI) Market Share by Type: 2022 VS 2029
Figure 2. Global Call Center Artificial Intelligence (AI) Market Share by Application: 2022 VS 2029
Figure 3. Emergency Care Case Studies
Figure 4. Outpatient Facilities Case Studies
Figure 5. Hospitals Case Studies
Figure 6. Home Healthcare Facilities Case Studies
Figure 7. Call Center Artificial Intelligence (AI) Market Report Years Considered
Figure 8. Global Call Center Artificial Intelligence (AI) Market Size YoY Growth 2016-2029 (US$ Million)
Figure 9. Global Call Center Artificial Intelligence (AI) Market Share by Regions: 2022 VS 2029
Figure 10. Global Call Center Artificial Intelligence (AI) Market Share by Regions (2022-2029)
Figure 11. Porter's Five Forces Analysis
Figure 12. Global Call Center Artificial Intelligence (AI) Market Share by Players in 2019
Figure 13. Global Top Call Center Artificial Intelligence (AI) Market Players by Company Type (Tier 1, Tier 2, and Tier 3) (based on the Revenue in Call Center Artificial Intelligence (AI) Market as of 2019)
Figure 14. The Top 10 and 5 Players Market Share by Call Center Artificial Intelligence (AI) Market Revenue in 2019
Figure 15. North America Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 16. Europe Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 17. China Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 18. Japan Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 19. Southeast Asia Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 20. India Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 21. Central & South America Call Center Artificial Intelligence (AI) Market Size YoY Growth (2016-2022) (Million US$)
Figure 22. Bottom-up and Top-down Approaches for This Report
Figure 23. Data Triangulation
Figure 24. Key Executives Interviewed

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